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What happens if my plane is early or late arriving?

China Car Service continuously updates all flight arrival times prior to landing.  We arrive when you arrive, no matter whether your plane arrives early or late, so long as we are provided the correct flight number.


How much time do I have to meet the Chauffeur on my Airport Transfer Reservation?

China Car Service provides 45 minutes (60 minutes for International Arrivals requiring customs clearance) of free wait time on each Airport Arrival Transfer for you to deplane and pick-up your luggage.  


If you are delayed after landing, please remember to call us.  If you do not meet your Chauffeur or call us within 45 minutes (60 minutes for Int'l Arrivals) of your plane landing we will consider you a "no-show" and you will be charged in full for the reservation.


Can I instruct the Chauffeur to take a scenic route to my hotel from the Airport?

China Car Service Airport Transfer rates are based on a point-to-point transfer and your Chauffeur is instructed to use the most direct route in order to provide you the most expedient service.  


If you would prefer the Chauffeur use a specific route, we are happy to accomodate you.  For such cases, our hourly rates and minimums will apply, plus applicable fees.


Where do I meet my Chauffeur for pick-up

The chauffeur will meet you at the Arrival Hall with your name/company on a greeting sign.  We will confirm all other pick-up locations upon reservation placement.


What is your Cancellation Policy?

Cancellations are accepted by both email (bookings@chinacarservice.com) and phone (+86 755 2595 1800) for your convenience.  Other methods for cancellation are not permitted.


For general bookings, cancellations made more than 24 hours before the scheduled service time will not incur any charge, cancellations made less than 24 hours before the scheduled service time will be charged 50% of the invoice value, while cancellations made less than 12 hours before the scheduled service time will be charged the full reservation amount.


For events involving multiple vehicles, cancellations made more than 72 hours before the scheduled service time will not incur any charge, cancellations made less than 72 hours before the scheduled service time will be charged 50% of the invoice value, while cancellations made less than 48 hours before the scheduled service time will be charged the full reservation amount.


No-shows will be charged the full reservation fare.


What is your Change Policy?

China Car Service requires that all changes be received by phone or email (changes cannot be made with drivers) at least 12 hours prior to the scheduled service time (at least 24 hours before scheduled service time for events). If a change cannot be accommodated & results in a cancellation, you will be charged in accordance with our cancellation policy terms.


When is my credit card charged?

China Car Service will charge your credit card after the job is completed, based on the car type used, actual period of the booking, and any applicable extras (extra kms, tolls etc).  Your credit card statement will show the transaction description as China Car Service.


Can a child seat be provided?

Yes.  As child seats come in different sizes, please specify the age of the child/children and the number of seats you need when you make a reservation in the space provided for ‘Special Requirements / Instructions’.  China Car Service will check the availability of child seats for your service duration


Will I recieve a receipt?

Yes, a detailed receipt will be sent to you via email after the job is completed.


Can I pay for the reservation in cash instead of using the credit card that was provided when I made the reservation?

Yes!  Payment can be also made in cash (RMB, HKD, USD and Euros only).  Prior notice is requested if more than a small amount of change is needed.  Change will be given in local currency only.  We still require that you provide your credit card details to enable a booking.  All Rates are subject to audit after order completion to include actual tolls, parking fees, additional stops & time allotted, etc.  Extra hours are billed for the number of hours above that you ordered the vehicle in 1 hour increments.  Minimum posted number of hours is only the minimum number of hours we will accept an order for, not what you will be billed for.  China Car Service rates are inclusive of taxes but not any gratuity.  If you feel would like to provide a gratuity it is at your sole discretion


Do we need to give a tip / gratuity to the driver?

No.   Any tip / gratuity is voluntary.   If you feel the service is very good and would like to give a tip,  5 - 10% is ample.   Any tip is at the clients' sole discretion.

Is it possible to place, change or cancel a reservation with my Chauffeur?

Cancellations and changes are accepted by email (bookings@chinacarservice.com) and phone (+86 755 2595 1800) only.  If you want to modify your order after pick up, call our bookings department or have the driver/guide call our bookings department. 

How far in advance should I place my reservation?

Availability changes daily and we suggest you place reservation as soon as you have firm travel dates and times. This is especially important if major trade shows are in town.