About Shanghai Car Service

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About Us

The Team

Our friendly customer service team handles customer enquiries and bookings and manage all details required to provide a smooth and efficient service. Customer satisfaction is our top priority. We operate a 24 / 7 customer service center where you can engage with helpful and knowable local staff at any time of the day or night, ensuring your questions are answered and that both your booking and service are trouble free.

Our drivers are carefully vetted and trained and have years of experience as professional drivers.

 

Technology

We use the latest technology to expedite your booking and to ensure that service is delivered seamlessly. We offer online services as well as a mobile application to our clients for booking and modifying reservations. Our staff utilize state-of-the-art transportation management software, to monitor all dispatch/field activity of the vehicles. Every part of our business is centered on providing complete satisfaction to our clients.

 

Duty of Care

Duty of Care is the governing principle behind the planning and execution of transportation services. It is what separates great companies from those that are just average. Businesses in Asia Service often suffer from internal problems like poor management and lack of consistency in adherence to acceptable protocols. Unfortunately quick profits are valued more than customer satisfaction or reputation.

We understand that doing things a certain way and doing them well every time is the recipe for a great passenger experience. We welcome the opportunity to earn your trust through consistent, comfortable, and safe corporate ground transportation services.

 

Mission

We work to provide the best customer service and personalized travel solutions to our customers. We care upmost about our clients and their satisfaction. Our core values of service, safety, security, innovation and dedication.

We have been helping people reach their destinations in a challenging region of the world for over 15 years.

Our company has since grown in size and capabilities, but not our unwavering values of service.

 

Our Service Features

 


Private Airport transfer Service Car Hire Service 24hour Customer Support 
 

 ✓ Round the clock Customer Service.  Our central booking office is open 24/7 to answer your questions, receive reservations, and update schedule changes immediately.
 

 ✓ Easy payment. We accept multiple payment methods, including all major credit cards (Visa / MasterCard / AmEx), Paypal, Alipay, Wechat, Bank Transfer. Cash payment can also generally be accommodated (local currency).
 

 ✓ Swift, secure online booking for immediate reservation. Your credit card is not charged until after service is completed and you've been invoiced for the actual service provided.
 

 ✓ Professional, experienced chauffeurs (English speaking drivers available) to take you to each destination safely using the most efficient routes to avoid the city's immense traffic.
 

 ✓ Clean, new business and luxury vehicles. We provide the best condition, regularly checked & maintained late-model business sedans, luxury sedan, and minivans / MPVs.
 

 ✓ No queueing in long lines / waiting for a taxi. The taxi lines at the airport are notorious for long waits.  Our drivers, friendly chauffeurs, will be in position 15 min. prior to service to meet you and to deliver you to your next destination.
 

 ✓ Flexible change / cancellation terms. Free-of-charge cancellation policy up to 24hrs prior to service.
 

 ✓ Baby Seat / Child Safety Seat Available. You and your family's safety is our highest priority, especially when traveling with young children. 
 

Our Services
 

  ► Shanghai Airport Transfer - Shanghai Pudong Airport transfer & Hongqiao Airport transfer to Shanghai downtown.

  ► Shanghai Car Rental Limo Service - hire car and driver in Shanghai by the half-day, full day or longer. English speaking drivers available.

  ► Shanghai Inter-City Transfer Service- Shanghai limo service to Hangzhou, Shanghai to Nanjing, Shanghai to Ningbo, Shanghai to Suzhou, and to other cities in Jiangsu and Zhejiang Provinces.

  ► Shanghai Airport VIP Meet & Assist Service - personal assistance & fast-track immigration + customs at Pudong or Hongqiao Airports.

  ► Shanghai Private Tours - visit the many famous sites of Shanghai with private car & driver and English speaking guide.

  ► Executive Security Services - Bilingual, accredited security personnel ensure worry-free business travel

  ► Shanghai Events, Functions and Roadshows - multiple vehicle bookings and event transport management specialists.

  ► Professional Translators & English Speaking Guides - Ideal for shopping, touring, dining and experiencing the culture of the region.

 

Online Inquiry Form

For inquiries, changes to bookings, cancellations or other feedback you can also use our handy online inquiry form: